Quality Improvement in Increasing Public Trust Using the Failure Mode and Effect Analysis (FMEA) Method

Using Failure Mode Effect Analysis (FMEA) to Improve Service Quality Service Operations Management

Service companies must be able to face the challenge to offer error-free services to their customers. According to Service definition, the customer is always present during the processes and delivery of the service . If something goes wrong it will happen in the presence of the customer . This article shows the use of FMEA as a prevention tool in the services offered by a Medical Clinic restaur...

Security Application of Failure Mode and Effect Analysis (FMEA)

Increasingly complex systems lead to an interweaving of security, safety, availability and reliability concerns. Most dependability analysis techniques do not include security aspects. In order to include security, a holistic risk model for systems is needed. In our novel approach, the basic failure cause, failure mode and failure effect model known from FMEA is used as a template for a vulnera...

Utilization of Failure Mode and Effects Analysis (FMEA) Method in Increasing the Revenue of Emergency Department; a Prospective Cohort Study

INTRODUCTION The balance between revenue and cost of an organization/system is essential to maintain its survival and quality of services. Emergency departments (ED) are one of the most important parts of health care delivery system. Financial discipline of EDs, by increasing the efficiency and profitability, can directly affect the quality of care and subsequently patient satisfaction. Accordi...

Preventive Methods in Logistics Poka-yoke and Failure Mode and Effect Analysis (fmea)

Preventive methods are seldom used in logistics, although there is increasing awareness of their potential. This paper presents two examples of preventive methods currently in use, Poka-Yoke and FMEA (Failure Mode and Effect Analysis). The implementation of Poka-Yoke, the mistake proofing methodology, has been shown to drastically reduce the enormous warranty costs, including logistics costs, w...

Failure Mode and Effects Analysis Using Data Envelopment Analysis